Privacy Policy

This privacy policy sets out how Raise Holiday Cottage ltd uses, stores and protects any personal data. To comply with the General Data Protection Regulations 2018 (GDPR) we will use and store your personal data as stated below.

Raise Holiday Cottage ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st April 2021.

What information do we collect?

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to an enquiry or booking

To comply with the Immigration (Hotel Records) Order 1972 we need to collect the following information from all guests who are 16 and over:

  • Full name
  • Nationality

For all who are not British, Irish or Commonwealth guests, we need to collect the following additional information:

  • Passport number and place of issue (or other document (e.g. identity card) which shows their identity and nationality)
  • Details of their next destination (including the address, if known) on or before departure

Note: diplomats, their family and staff do not have to provide this information.

What we do with the information we gather

We collect information for the following reasons:

  • Where a form has been submitted on our ‘Contact Us’ page, we will use your contact information in order to respond to your enquiry.
  • Where a booking has been made, we will use your contact information to produce relevant documentation for the booking including a booking confirmation email and payment receipt.
  • For internal record keeping.
  • To fulfill our legal obligations.
  • To improve our products and services.

How do we collect your personal data?

We collect your personal data when you provide it to us in written or email correspondence and /or telephone conversations when making an enquiry, making a booking or using our website.   

Do we collect personal data about you from third parties?

We may collect your personal data such as your name and contact details from third parties such as holiday cottage booking agents.

Who do we share your personal data with?

If a booking has been made, we will share your contact details only with our management company so that they may contact you with relevant arrival information and emergency contact information for your stay.

We may share your personal data for the purposes described in this notice with our agents, professional advisors, regulatory and tax bodies and governmental agencies where we are legally obliged to do so or it is necessary to safeguard our rights and interests.

We will never sell your personal data to any third party.

How long will we keep your personal data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

How do we ensure that your personal data is accurate and valid?

We take all reasonable measures to ensure that your personal data we hold is accurate. We use reliable collection methods and destroy or convert to an anonymous form any out of date data.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Payment security

We provide an online service that allows you to pay for your booking using your credit card details or debit card details. We do not store or process credit card details or debit card details on any of our systems; instead we use Stripe and PayPal, which are both secure online payment gateways, to process credit card payments and debit card payments on our behalf.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website contains links to other websites of interest. You should note that we do not have any control over those websites, and so cannot be responsible for the protection and privacy of any information which you provide whilst visiting them.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties. Personal information will only be given to a third party when we are legally obliged to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Raise Holiday Cottage ltd, 18 The Millbank, Crawley, RH11 0JH.

If you believe any of the information we hold is inaccurate or out of date, please write to us as soon as possible, at the above address. We will promptly correct any information found to be inaccurate.

Data Protection Officer: Sarah Glazier